Complaints data - Topaz

Topaz Finance Limited Complaints Data


The Financial Conduct Authority (FCA) requires that all firms must publish a summary of their complaints data if they receive more than 500 complaints in a six month period.

In accordance with these requirements, we have set out the relevant data for reportable complaints received by Topaz Finance Limited in the period 1 July 2023 to 31 December 2023.

Latest Complaints Publication Report

View the latest report from Topaz Finance Limited, covering the period 1 July 2023 to 31 December 2023.

View report

More about us

Topaz Finance Limited is an experienced UK-based mortgage lender supporting both homeowners and buy-to-let landlords, operating since 2006. We’re regulated by the Financial Conduct Authority and look after over 100,000 mortgages and loans for customers under a range of different trading names. Find out more about us here.

We’re committed to providing a high standard of service for all our mortgage customers. However, we recognise that things sometimes go wrong and when they do we want our customers to tell us so we can put things right as soon as possible. We have full complaints procedures in place for each subsidiary brand/trading name, with complaints information provided on our customer-facing websites where appropriate.


More information 

The FCA publishes complaints figures and provides analysis on the recent industry complaint data.

The Financial Ombudsman Service (FOS) also publishes information about complaints they receive as well as informative guidance on a wide range of financial matters.


Past complaints data

To view previous Complaints Publication Reports from Topaz Finance Limited, please see the links below:


Please note, this page contains links to external websites. We are not responsible for the content of external websites.

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