Welcome to Topaz Finance Limited
- We’re delighted to welcome former customers of Mortgages plc and Wave Lending Limited to Topaz Finance Limited
- Look out for your welcome letter! Letters will start to arrive from Tuesday 17 March.
- We’re now responsible for administering your mortgage, setting its interest rate and any fees that may apply.
- There's no change to your account number or interest rate as a result of moving to us.
- The transfer doesn't change your mortgage terms and conditions.
- If you pay by Direct Debit you don’t need to do anything.
- If you don't pay by Direct Debit, you'll need to send your payments to a different bank account, or start making debit card payments to us.
- You can manage your account online with Self-Serve – it's quick and easy to register.
- We’re here to help if you have a query or need any support.
Recently, Mortgages plc or Wave Lending Limited sent you a letter about the transfer of ownership of your mortgage to Topaz Finance Limited. That transfer has now taken place, and your mortgage was assigned to us on 16 March 2026. We’re delighted to welcome you as a customer of Topaz Finance Limited.
Topaz Finance Limited is authorised and regulated by the Financial Conduct Authority and administers over 100,000 mortgages and loans under a range of trading names.
We’re now responsible for administering your mortgage, including collecting your monthly payments, sending your annual statement, working with you if your account is in arrears, handling complaints, and answering any general queries you may have. If you need to get in touch, you’ll find our contact details here.
There’s no change to your account number or to the terms and conditions of your mortgage because of the transfer of your account to us.
Rates, fees & charges
We’re now responsible for setting and changing the interest rate, fees and charges that apply to your mortgage.
Your interest rate – your interest rate hasn’t changed because of the transfer. We’ve initially set your interest rate at the same rate as it was with Mortgages plc or Wave. In future, your interest rate will continue to vary in line with your mortgage offer and terms and conditions. See our Your interest rate page for more information.
If your previous lender recently wrote to tell you about a rate change taking effect on or after 1 April 2026, that change will still go ahead. We’ll apply the change as they have described.
Fees & charges – our simple tariff contains fewer charges than the tariff of your previous lender. For more information, please see our Fees & charges page.
Making your monthly payments
We’ll now collect your monthly payments. If you don’t pay by Direct Debit you’ll need to send future payments to our bank account or start making debit card payments to us.
Direct Debit
If you pay by Direct Debit you don’t need to do anything. Your instruction has been transferred to us and we’ll start collecting your monthly payments. ‘Topaz Finance Ltd’ will appear as a reference on your bank or building society statement in future.
You may also see a comment on your bank statement advising you of the final payment under the old name and the first payment under the new name.
If you recently cancelled your Direct Debit with your previous lender it won’t transfer over to us. You’ll now need to set up a Direct Debit with us or use another payment method.
If you pay by any other method
Standing order or online banking payments
Please update your instructions to your bank or building society to send your payments to us. The bank account details to use aren’t the same for all our customers. We provided our bank account details in your welcome letter.
Don’t worry if you’ve recently made a payment to your previous lender, they’ll forward the money to us. However, they won’t forward payments indefinitely. Please make the necessary changes as soon as possible to ensure that your future monthly payments are received by us.
Debit card payments
You can make debit card payments using our Self-Serve system. Find out more about how to register on our Using Self-Serve page.
Alternatively, call us on 0345 389 1672 to make your payment using our automated telephone service or by speaking to an agent.
Please note that we don’t accept credit card or American Express payments.
Here to help when you need us
We know times are tough and mortgages can be complicated, so we’re always here to provide help if you need it.
If you’re behind with your payments or need any support, please call us as soon as possible. Speaking to us earlier means there may be more ways in which we can help and simply contacting us won’t affect your credit score.
You can get in touch with us by phone or post, or by signing in to Self-Serve and sending us a secure online message. You can find all the details on our Contact us page.
Communications about your mortgage will now come from us. However, you may still receive some correspondence from your previous lender regarding matters that occurred before the transfer took place.
Now you’re a Topaz customer, you can register for Self-Serve and manage your mortgage online. Registering is simple, and Self-Serve is available 24 hours a day, seven days a week. You can find more information about Self-Serve on our Using Self-Serve page.
Don’t worry, you don’t need to do anything. Where necessary, your previous lender will forward recent payments to us. However, they won’t forward payments indefinitely, and if you don’t pay by Direct Debit, please send future payments to our bank account, or make debit card payments to us.
If you’re worried about being unable to meet your monthly payments, visit our payment difficulties pages, where we explain what to do if you’ve missed a monthly payment and how we may be able to help you.
You’ll also find information about maintaining an effective budget, getting support with the cost of living, and where to access free, confidential, and impartial advice.
If you can’t find the help or information you need on our website, you can always call us – we’re here to help.
Yes – if your mortgage is in arrears and you have a temporary payment plan to manage those arrears your former lender advised us of the details, and it will continue as before. We’ll refer to your arrangement as a temporary payment plan, and if we need to discuss your payment plan, we’ll contact you.
Yes – you can continue to make overpayments.
If you make monthly overpayments by Direct Debit, your previous lender has provided us with the details, and we’ll continue to collect your agreed overpayment amount.
If you want to make overpayments using a method other than Direct Debit, you’ll need to send the payments to us using one of the methods below.
Standing order or online banking payments
You’ll need to send payments to our bank account. The bank account details to use aren’t the same for all customers. We provided our bank account details that you should use in your welcome letter.
You can also find the bank account details you use by registering and signing in to Self-Serve or by calling us.
Debit Card Payments
You can make overpayments by debit card using our Self-Serve system. Find out more about how to register on our Using Self-Serve page.
Alternatively, visit our Overpayments page or call us on 0345 389 1672 to make your payment by speaking to an agent.
Cheque Payments
Please make cheques payable to ‘Topaz Finance Limited’ and send them to: Topaz Finance Limited, PO Box 12, Skipton, BD23 2HL. Please remember to write your mortgage account number on the back of the cheque.
If you or your solicitor have been sent a redemption statement, it will remain valid until the date on the statement. If your redemption statement has expired, we’ll need to issue a new one.
Please inform your solicitor of the transfer – if they request a new redemption statement on your behalf, they’ll need to request it from Topaz Finance Limited.
If you’re requesting a redemption statement yourself, you can register for our Self-Serve system and request it online, or you can call us.
If you have paid off your mortgage, a welcome letter we sent to you may have been prepared before the redemption was fully processed. You don’t need to take any further action, but you can call us if you’re unsure.
If you have a current offer for a contract variation (such as adding or removing someone from your mortgage) you don’t need to take any action. If necessary, we may reissue some documentation to you and/or your solicitor. Any commitments made by your former lender will be honoured by us.
If you wish to make any new changes, please contact us.
A copy of relevant data relating to your mortgage has been transferred to us. We will always comply with our legal obligations under applicable data protection law including the Data Protection Act 2018. For full details please visit our Privacy page.
Credit reference agencies will be notified of the transfer of your mortgage and will update your report accordingly.
We very much hope that you’ll be happy with the service we provide. However, if something goes wrong and you want to make a complaint, we’ll do our best to resolve it promptly and fairly. You’ll find full details of how we handle complaints on our Make a complaint page.
If you make a new complaint about an issue from before the transfer, we may forward your complaint to your previous lender for them to respond.
If you’ve recently made a complaint this won’t be forgotten. You’ll receive a response from us or your previous lender as soon as possible. If your complaint hasn’t been resolved within eight weeks of you making it, you’ll receive a letter letting you know and explaining what further steps you can take.